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Difficult Conversations

How to Discuss What Matters Most
von Bruce Patton - Verkauft von Dodax
Zustand: Neu
CHF 16.65
inklusive MwSt. - GRATIS LIEFERUNG
Bruce Patton Difficult Conversations
Bruce Patton - Difficult Conversations

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Beschreibung

We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).

In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Anmerkung

We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.

Mitwirkende

Autor Bruce Patton

Autor Douglas Stone

Autor Sheila Heen

Produktdetails

DUIN 1AJL7IRPTI3

GTIN 9780670921348

Erscheinungsdatum 20.08.2015

Sprache Englisch

Seitenanzahl 352

Produkttyp Taschenbuch

Größe 198 x 130 x 20  mm

Produktgewicht 246 g

CHF 16.65
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